Bayview Technologies, Inc., the Philippine subsidiary of AsianLogic Limited, is looking for talented and hardworking individuals to join it as it expands. If you think you have the suitable qualifications and credentials, we invite you to send in your application.

Current Job Openings (as of March 12, 2010)

  1. Branch Supervisor
  2. Payment Associate (Chinese)
  3. Fraud Agent
  4. IT Operations Manager
  5. Chinese Customer Support Associate
  6. Senior Web/Graphic Designer
  7. Software Developer
  8. Content Administrator

 

Branch Supervisor


Responsibilities

  • Assists the new hired / trained staff by positively reinforcing performance and giving respectful and encouraging coaching as needed and provides feedback to Immediate Superior or Chief Operation Manager of the staff performance on a regular basis as required.
  • Sets performance standards for tasks, jobs and roles of the staff. Provides ongoing feedback about the staff performance. They conduct performance appraisals on a regular basis, including assessing how the staff’s has performed and what they can do to improve in their jobs. They develop performance improvement plans if the staff performance is not adequate.
  • Contributes to positive team environment by recognizing alarms or changes in staff morale and performance and communicating them to the Immediate Superior.
  • Ensures that the staff/team are well motivated, that they know what they’re doing and that they clearly understand what is expected of them.
  • Maintains composure during periods of high volume or unusual events to keep outlet operating to standard and to set a positive example for the shift team.
  • Delivers excellent customer service to all customers by acting with “customer comes first” attitude, connecting with the customer and responds to their needs.
  • Follows all cash management and cash drawer/vault policies and ensures proper cash management practices are followed by shift team.
  • Responsible for the security of the Outlet throughout each shift he/she work, including cash handling standards on each shift ( ensuring that reconcillations are accurate and that any losses are accurately reported and fully investigated) and monitoring the of opening / closing procedures for the Outlet.
  • Provides reports and customer feedback as and when required to Immediate Superior to help adapt the operations to best meet the needs of the market.
  • Maximize sales through good planning of each shift in terms of utilizing staff well.
  • Maintains regular and consistent attendance and punctuality.

Requirements

  • Candidate must possess at least a Bachelor's/College Degree , Business Studies/Administration/Management, Food & Beverage Services Management or equivalent.
  • At least 2 year(s) of working experience in the related field is required for this position.
  • Applicants must be willing to work in Tagaytay.
  • Ability to understand, analyse and evaluate business processes.
  • Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Customer Service or equivalent.
  • Full-Time positions available.

 

Payment Associate (Chinese)


Responsibilities

  • Audit withdrawals.
  • Both side identifying and report
  • Opposite side identifying and reporting
  • Investigate and resolve missing balance cases
  • Big payment withdrawal auditing and reporting
  • Validate auditor’s auditing result
  • Validate player account legitimacy
  • Payment file preparation
  • Reporting
  • Crediting real funds to balance
  • Submitting withdrawals for players payment processing
  • Assisting other departments via chat and emails with regards to payment-related issues
  • Composing email templates for customers and third party companies
  • Compiling Shift Report
  • Conducting daily brief and updates
  • Providing assistance on conducting trainings or creating manuals and hand-outs for new agents

Requirements

  • Must be Fluent in Mandarin (Speaking /Reading & Writing)
  • Candidate must possess at least a Bachelor's/College Degree , Finance/Accountancy/Banking or equivalent.
  • At least 1 year(s) of working experience in the related field is required for this position.
  • Preferably 1-4 Yrs Experienced Employees specializing in Finance - General/Cost Accounting or equivalent.
  • Full-Time positions available.

 

Fraud Agent


Responsibilities

  • Determine whether the account should be blocked or not based on the information learned in researching past transaction history and probability of fraud
  • Independently determine if transactions are fraudulent and should be cancelled and refunded, are legitimate and should be processed and fulfilled
  • Investigate suspicious alerts from Customer Service and Credit, doing proper follow-up and documentation
  • Reactively and proactively conducts analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity
  • Effectively identifies strong indicators through analysis for addition to our fraud systems
  • Maintain company fraud records and organize department archives on a daily basis

Requirements

  • Contact center experience is an advantage but not a requirement
  • Bachelor’s degree in any field
  • Excellent verbal and written communication skills
  • Requires shift-work, including weekends and holidays
  • Thorough, meticulous, takes initiatives and possesses good analytical skills
  • Good interpersonal skills, is a team worker and enjoys challenges
  • May require more than 8 hours per day/40 hours per week; may be requested to work on non-scheduled days
  • Developed and demonstrated customer service, organizational, and analytical skills
  • Confidence in making instinctual decisions with little or no supervision
  • Enjoys working in fast-paced and rapidly changing environment. Flexibility to adapt and able to manage multiple assignments while working independently
  • Experience in banking or payment solutions background within the online gambling industry is an advantage

 

IT Operations Manager


Responsibilities

  • Ownership of corporate and gaming related systems and networks
  • Ownership of internal IT operations, help desk, telecommunications and servicing of employees
  • Planning and implementation of Information security strategy
  • Planning and implementation of the company’s disaster recovery strategy
  • Responsible for DDoS mitigation strategy and implementation
  • Technical design and implementation for new business ventures
  • Interview and recruit new employees, manage a team of 10 engineers for a 24/7 operation

Requirements

  • Deep knowledge in both Red Hat Linux and Microsoft technologies
  • Deep knowledge in networking and multi homed systems (BGP, GRE etc.)
  • Familiar with helpdesk operations and the corporate computing environment
  • Able to employ a system-wide view and envision long term architecture requirements
  • Willing and capable to be fully technically hands-on and available 24/7
  • Prior IT experience in relevant fields, minimum 9 years
  • Prior IT management experience in a similar role, minimum 3 years
  • Prior experience managing international teams and assets
  • Prior experience in negotiating and managing vendors and SLA’s
  • Excellent English skills, both written and verbal
  • Prior experience managing teams of 8-10 people and up
  • Relevant certifications such as CCNA (and higher) are an advantage
  • Experience from a large ISP or other Telecom related company an advantage
  • Must be highly motivated, dynamic in his ability to track and address changing needs and business requirements, will be excellent in exercising extreme patience and will possess a strong sense of purpose in face of constant challenges

 

Chinese Customer Support Associate


Responsibilities

  • Handles and attends customers’ calls (inbound and outbound) via emails, online chatting tools and phones
  • Guarantees an unparalleled Customer Service experience andpreserve the image of the company since they are the first line of communication within the customers
  • Can provide commercial approach to the customer with outstanding capability to present promotions and brand information that aims conversions and brand turnover
  • Accomplish targets in terms of handling time, priority set within the department and any SLA provided
  • Provides Quality and accurate Service.Escalates issues to specific superior/s
  • Follows instructions and help Supervisor and Senior CS Gathers shift and daily date, makes report and keeps record logs/correspondences
  • Gives feedback and suggestion to superior for issues andprocedures, etc.
  • Coordinates well with other CS, Superiors and other departments
  • Responsible and have the initiative to take part in thedepartment’s growth and development
  • Provides answers and solutions to the customers in a professional manner
  • Flexible in shifting schedule
  • Demonstrates extensive knowledge in products and systemtools
  • Strictly follows internal department procedures and complies to company-wide rules and policy
  • Any task assigned by their Superior

Requirements

  • Candidate must possess at least a Bachelor's/College Degree , any field
  • At least 1 year(s) of working experience in the related field is required for this position
  • Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent
  • Full-Time positions available
  • All Applicants must have a good command of the Fookien, Mandarin & Traditional Chinese language (both oral and written skills) together with the English language

 

Senior Web/Graphic Designer


Should be well-versed in the following

  • XHTML, CSS, rudimentary Javascript
  • Web standards Photoshop
  • Flash (with at least basic Actionscript)
  • Dreamweaver (but can hand-code if necessary)
  • Graphic design, Typography
  • Should have an eye for good photography

Requirements

  • Experience in implementing any Javascript framework (jQuery, Mootools, YUI, etc.)
  • Has done custom themes for Wordpress, Joomla 3D, animation, motion graphics
  • Can code PHP & MySQL, .NET

 

Software Developer


Responsibilities

A .NET Software Developer is tasked to develop and maintain enterprise .NET applications according to specifications. The ideal candidate should have a minimum of two years of actual programming experience in C# and development with MS SQL Server. The candidate should also possess above average communication skills and should be adept in eliciting user requirements and putting on paper a formal specification of the users’ needs. Likewise, one considered for this position should possess a keen analytical mind, and be comfortable in a highly technical environment, easily picking up new skills and knowledge as needed.

  • Create, as appropriate, specification and design documents based on client requirements
  • Assist in architecting and designing solutions
  • Translate design into appropriate algorithms and code utilizing .NET patterns and practices
  • Assist in designing and performing tests
  • Document and annotate codes and deployment methods
  • Conduct research and build Proof of Concepts on proposed solutions and new technologies
  • Provide ongoing support to corporate accounts

Requirements

The successful candidate will have the chance of working on various enterprise-class projects using cutting edge technologies. Furthermore, the successful candidate will receive sponsorship to attend trainings leading to .NET certification and advanced learning, leading to opportunities for higher responsibilities.

  • Two years of actual programming experience in C#.NET
  • Strong knowledge of Visual Studio.NET and the .NET environment
  • Demonstrable knowledge of ASP.NET, HTML, CSS, and JavaScript
  • Strong background in Object-Oriented Design and Development
  • Knowledge of .NET frameworks and best practices
  • Understanding of T-SQL scripting and MS SQL Server concepts
  • Above average written and verbal communication skills
  • Exposure to web development, web services, cryptography, cross-platform integration, and other enterprise-class systems and projects

Nice To Have:

  • Background in Enterprise Library and other .NET Patterns and Frameworks
  • Experience in Test-Driven Development and Agile Methodologies
  • Strong knowledge of secure and quality development practices
  • Knowledge of other programming languages and development platforms
  • .NET certification
  • SEO orientation

Applicants should be Filipino citizens or hold relevant residence status.

 

Content Administrator


Responsibilities

  • To oversee development of MSW website
  • To manage affiliate and banner advertising leading to website
  • To market via sms & html to customer database
  • Enhance website will use of new java & html (flash) applications
  • Manage MSW database on a daily basis

Requirements

  • Must be sports-minded
  • Must be proficient in html, java script and css
  • General knowledge and enthusiasm for sport is an advantage

 

For interested applicants, please send your updated CV/resume (MS Word, PDF) to hr@bayviewtechnology.com.

For job-related inquiries, please call (02) 887-2525.